You have purchased a TCL TV and want to take advantage of its smart features, such as accessing your favorite applications, watching streaming videos or browsing the web. But now, your TCL TV doesn't connect to WiFi and you don't know how to do it. Don't panic, there are simple and effective solutions to resolve this problem. In this article, we will explain the possible causes of this malfunction and give you 8 solutions to reconnect your TCL TV to Wifi.
Check that your TCL TV is compatible with Wifi
Before trying to resolve the WiFi connection problem on your TCL TV, make sure that your model is compatible with WiFi. In fact, not all TCL televisions have integrated WiFi. To find out, consult the user manual for your TCL TV or go to the brand's official website. If your TCL TV is not compatible with Wifi, you can use a USB Wifi adapter or an Ethernet cable to connect it to the Internet.
Activate Wifi on your TCL TV
If your TCL TV is compatible with Wifi, the first thing to do is activate Wifi on your TV. To do this, you can follow the following steps:
- Press ▲/◄/► to move the cursor to (Settings) at the top right of the screen and press OK to enter system settings.
- Select the network setting and enable the Wired Network button. The smart TV will automatically acquire internet connection.
- Then go to the settings (small toothed wheel at the top right of the Android TV menu) and access the “network” option by clicking on it.
- Turn on the TV's Wi-Fi, select your home network and enter the password.
Another method is to enter the system menu by quickly pressing the Info, Menu, Mute, Power buttons in this sequence. After sequential combination, the system activates the service menu mode. Select Option and press Enter.
Restart your TCL TV and router
If your TCL TV does not connect to WiFi despite enabling WiFi on your TV, there may be a temporary problem with the smart features or with your router. In this case, you can try restarting your TCL TV and router to reestablish the connection. Here's how to do it:
- Turn off your TCL TV and unplug it from the electrical outlet.
- Also turn off your router and unplug it from the electrical outlet.
- Wait a few minutes, then plug your router back in and wait for it to turn back on completely.
- Then plug your TCL TV back in and turn it back on.
- Try connecting to Wifi again.
Change time and date settings
Another possible cause of your TCL TV's WiFi connection problem is that the Internet clock built into your TV is poorly synchronized with the network you are using. This may result in connection errors or error codes appearing on your screen. To avoid this, you need to change the time and date settings on your TCL TV. Here's how to do it:
- Access the system settings by pressing ▲/◄/► and select (Settings) at the top right of the screen.
- Select the Date & Time option and press OK.
- Choose the Set date and time automatically option and turn it off.
- Manually set the date and time according to your time zone.
- Validate the changes and try to connect to Wifi again.
Furthermore, you can also resolve the wifi connection problem on a Samsung TV by following the following steps:
- Press the Menu button on the remote control and select Network.
- Select Reset network settings and confirm with OK.
- Wait for the Samsung TV to restart and search for available WiFi networks.
- Select the Wifi network you want to connect to and enter the password if necessary.
- Check that the WiFi connection is established and that you can access the Internet.
Change DNS
DNS (Domain Name System) is a system that translates domain names into IP addresses, and vice versa. It thus facilitates communication between devices connected to the Internet. Sometimes the DNS you are using may be slow or blocked, preventing your TCL TV from connecting to Wifi. To resolve this issue, you can try changing the DNS on your TCL TV. Here's how to do it:
- Access the system settings by pressing ▲/◄/► and select (Settings) at the top right of the screen.
- Select the network setting and press OK.
- Select the Wifi network you want to connect to and press OK.
- Select the Change network settings option and press OK.
- Select the Show advanced options option and press OK.
- Select the IP Settings option and choose Static.
- Select DNS option 1 and enter 8.8.8.8 (Google DNS).
- Select DNS option 2 and enter 8.8.4.4 (Google DNS).
- Validate the changes and try to connect to Wifi again.
Use an Ethernet cable
If your TCL TV does not connect to WiFi despite all the previous solutions, the WiFi signal may be too weak or disrupted by interference. In this case, you can opt for a wired connection with an Ethernet cable. This will allow you to have a more stable and faster connection. Here's how to do it:
- Plug one end of the Ethernet cable into your router and the other end into your TCL TV.
- Access the system settings by pressing ▲/◄/► and select (Settings) at the top right of the screen.
- Select the network setting and enable the Wired Network button. The smart TV will automatically acquire internet connection.
Update your TCL TV firmware
Updating your TCL TV firmware is important to fix bugs, close security vulnerabilities, improve TV performance and compatibility with other devices. If your TCL TV is not connecting to WiFi, the firmware may be old or corrupt. To fix this issue, you need to update the firmware of your TCL TV. Here's how to do it:
- Access the system settings by pressing ▲/◄/► and select (Settings) at the top right of the screen.
- Select the About TV option and press OK.
- Select the System Update option and press OK.
- Select the Check for updates now option and tap OK.
- If an update is available, follow the on-screen instructions to download and install it.
Reset your TCL TV to factory settings
If none of the above solutions work, your TCL TV may have a more serious problem that requires a factory reset. This operation will erase all data and personalized settings from your TV, including the Wi-Fi connection. So you will have to reconfigure everything after the reset. Here's how to do it:
- Access the system settings by pressing ▲/◄/► and select (Settings) at the top right of the screen.
- Select the Storage & Reset option and press OK.
- Select the Reset TV option and press OK.
- Confirm your choice by pressing OK.
- Wait for the reset to complete and your TCL TV to restart.
- Follow the on-screen instructions to configure your TCL TV and connect to WiFi.
