You want to see the story of one of your friends on Instagram, but you come across a message that says “ This story is no longer available ”. What does that mean ? How to fix it? This is what we will explain to you in this article.
Why are some stories not available?
There are several reasons why a story may not be available to view. Here are the main ones:
- Deletion of the story by the author or by Instagram
- Violation of Instagram rules by story
- Story author privacy settings
- Instagram technical issues
How to fix an unavailable story?
If we have an unavailable story , we can try these solutions:
Solution 1: Refresh the Instagram feed
The first thing to do is to check if the Instagram feed is up to date . The story you want to see may have been deleted by the user, or you may still be seeing posts from your previous session. To refresh the feed , simply drag the screen down and release. Wait a few seconds for new posts to appear. If the story is still unavailable, continue to the next method.
Solution 2: Check Internet Connection
If it's too slow or cut off, you can't see stories on Instagram. To check the Internet connection , you can:
- Change Wi-Fi network : Wi-Fi is a way to connect to the Internet wirelessly. You can connect to another Wi-Fi network which works better.
- Use mobile data : mobile data is another way to connect to the Internet with our telephone operator's network. You can activate mobile data in the phone settings.
- Restart the router: the router is the device that sends the Wi-Fi signal to our home. It can be restarted by unplugging it and plugging it back in.
Solution 3: Update the Instagram app
Sometimes there are new versions of the app that fix issues or add features . To update the Instagram application, you can:
- Go to the Play Store or App Store : these are the application stores on our phone. There you can find all the applications that you can download or update.
- Search for Instagram : type “ Instagram ” in the search bar of the Play Store or App Store.
- Install the update : if we see a button that says “ update ”, we press it to install the new version of the Instagram application. If we don't see this button, our application is already up to date.
- Relaunch the application : close and reopen the Instagram application for the update to take effect.
Solution 4: Clear app cache and data
App cache and data are information that the Instagram app stores on our phone. They are used to speed up the loading of stories and to keep our connection credentials. But sometimes they can take up too much space or cause bugs. To application cache
- Go to phone settings
- Go to apps
- Select Instagram
- Press “ clear cache ” and “ clear data ”
Solution 5: Disconnect and reconnect to your Instagram account
Disconnecting and reconnecting to your Instagram account means leaving and returning to your Instagram profile. This can help refresh the session and resolve authentication issues. To disconnect and reconnect to your Instagram account, you can:
- Go to profile
- Go to settings
- Press “ disconnect ”
- Reconnect with our login details or with Facebook
Solution 6: Turn Off Airplane Mode or Power Saving Mode
mode and power saving mode are modes that we can activate on our phone to save battery or avoid interference with electronic devices. But these modes can also block access to mobile data or Wi-Fi, which can prevent you from seeing stories on Instagram. To deactivate airplane mode or energy saving mode , you can:
- Go to phone settings
- Drag the notifications bar down
- Tap the airplane mode or power saving mode icon
Solution 7: Reset Network Settings
Network settings may be misconfigured or corrupted, which may cause connection issues. To reset the network settings, you can:
- Go to phone settings
- Go to the system
- Press “reset options”
- Press “ reset network settings ”
Solution 8: Report the problem to Instagram
If you think the story unavailable issue is coming from your account, you can report it to Instagram. They will be able to check if your account is restricted or blocked, and help you resolve the problem. To report a problem to Instagram, follow these steps:
- Open the Instagram and tap your profile photo at the bottom right.
- On your profile screen, tap the three horizontal lines at the top right.
- Tap Settings , then tap Help .
- Tap Report a problem , then tap Something's not working .
- Briefly describe your issue and attach a screenshot of the “ This story is no longer available ” message. Then tap Send to send the report.
So ! The Instagram team will review your issue and contact you as soon as possible.
See also: Unable to load image on Instagram! What to do ?
How to avoid the story unavailable problem?
To avoid the story unavailable problem, you must:
- Respect Instagram policies : do not post content that is illegal, violent, hateful, sexual, or violates copyright
- Do not post offensive or inappropriate content : be respectful, tolerant and caring with the Instagram community. Pay attention to cultural or linguistic differences
- Do not restrict or block your subscribers for no reason : if you want to share your stories with only certain subscribers, use the “ close friends ”
- Do not delete your stories before 24 hours : if you want to keep track of your stories, save them in your archives or in your highlights
- Do not use bots or third-party apps for Instagram : they can endanger your account, violate Instagram rules or cause bugs
Another article on Instagram:
How to solve on Instagram: “This song is not accessible at the moment”
