Have you been a Canal+ subscriber for several years and want to get a better price ? Are you eager to explore the offers and services of this premium channel without breaking the bank ? Do you want to know how to negotiate the price of your Canal+ subscription with customer service ? This article is for you! We'll give you all the tips and tricks to get a discount on your monthly or annual bill . Follow the guide!
Why negotiate the price of your Canal Plus subscription?
Canal Plus is one of the most popular channels in France, with over 8 million subscribers.
However, Canal Plus is also one of the most expensive channels on the market . Depending on the chosen package, the subscription price can vary between €19.90 and €79.90 per month. Furthermore, the contract term is often 24 months , making it difficult to cancel in case of dissatisfaction or a change in circumstances.
By negotiating the price of your Canal Plus subscription, you can benefit from several advantages :
- Reduce the amount of your monthly or annual bill
- Get additional options or services ( Canal+ Décalé, Canal+ Séries, Canal+ Sport… )
- Take advantage of a free trial period or a free month
- Change your plan without fees or penalties
- Cancel your subscription without fees or penalties
How to negotiate the price of your Canal Plus subscription?
To negotiate the price of your Canal Plus subscription , you need to contact customer service by phone or email. You can also visit a Canal Plus store if there is one near you .
Here are the steps to follow to succeed in your negotiation:
Prepare your argument
Before calling or writing to customer service, think about your reasons for requesting a discount on your subscription . For example: you find the price too high compared to the competition , you are dissatisfied with the channel's content, you are experiencing financial difficulties, you want to switch providers…
Be polite and courteous
When contacting customer service, use a respectful and polite tone. Do not be aggressive or threatening. Clearly explain your situation and expectations. Listen carefully to what the advisor suggests and do not interrupt.
Be firm but flexible
Don't give in to the first refusal from customer service . Emphasize the benefits you bring to the channel as a loyal customer and the drawbacks you experience as a dissatisfied subscriber. Feel free to leverage the competition by mentioning offers from other streaming platforms . However, don't be too greedy or demanding. Be willing to compromise if customer service makes you an attractive counter-proposal.
Confirm the agreement
If you get a discount on your Canal Plus subscription , congratulate yourself and thank the advisor. Ask them to send you a confirmation email or letter to your Hotmail/Outlook email address with the details of the offer. Carefully review the terms and conditions of the agreement before signing it.
Some examples of successful negotiations
To inspire you, here are some examples of successful negotiations by Canal Plus subscribers:
- A subscriber who was paying €39.90 per month for the Canal+ package and the Ciné Séries channels received a discount of €15 per month for one year, i.e. €24.90 per month.
- A subscriber who was paying €49.90 per month for the Canal+ package and the Sport channels received a discount of €20 per month for one year, i.e. €29.90 per month, as well as the Canal+ Décalé option offered free of charge.
- A subscriber who was paying €79.90 per month for the Intégrale+ package received a discount of €30 per month for one year, i.e. €49.90 per month, as well as one month free.
- A subscriber who was paying €19.90 per month for the Canal+ no-commitment package received a free 15-day trial period for the Ciné Séries and Sport channels.
FAQ
When should you negotiate the price of your Canal Plus subscription?
The best time to negotiate your Canal Plus subscription price is as your contract's expiry date approaches . This is when you can cancel your subscription without fees or penalties , giving you more leverage with customer service.
How do I cancel my Canal Plus subscription?
To cancel your Canal Plus subscription , you must send a registered letter with acknowledgment of receipt to customer service. You must respect the notice period specified in your contract. If you are on a fixed-term contract , you will have to pay a cancellation fee equal to the sum of the remaining monthly payments .
How do I change my Canal Plus subscription plan?
To change your Canal+ subscription plan , you must contact customer service by phone or email. You can also visit a Canal+ store. You will need to choose a new plan from those offered by the channel. Depending on the plan chosen, you may have to pay a change fee or extend your commitment period .
How to take advantage of Canal Plus promotional offers?
To take advantage of Canal Plus promotional offers , you need to pay attention to promotional periods. The channel regularly offers special deals for new and existing customers. For example: discounts on subscription prices Canal Plus website or .
How do I contact Canal Plus customer service?
To contact Canal Plus customer service, you have several options:
- By phone: at 0 892 39 39 10 (€0.35/min + call charge) from Monday to Saturday, 8am to 10pm and Sunday, 10am to 8pm
- By email: via the online form on the Canal Plus website or app
- By mail: to the following address: CANAL+ Customer Service, TSA 86712, 95905 CERGY PONTOISE CEDEX 9
- In store: by visiting one of the Canal Plus stores near you
