Have you subscribed to Canal Plus for several years and would like to benefit from a better rate ? Do you want to discover the offers and services of the encrypted channel without breaking the bank ? Do you want to know how to negotiate the price of your Canal Plus subscription with customer service ? This article is made for you ! We will give you all the tips and tricks to get a reduction on your monthly or annual bill . Follow the leader !
Why negotiate the price of your Canal Plus subscription?
Canal Plus is one of the most popular channels in France, with more than 8 million subscribers.
However, Canal Plus is also one of the most expensive channels on the market . Depending on the plan chosen, the subscription price can vary between €19.90 and €79.90 per month. In addition, the duration of the commitment is often 24 months , which makes termination difficult in the event of dissatisfaction or a change in situation.
By negotiating the price of your Canal Plus subscription, you can benefit from several advantages :
- Reduce the amount of your monthly or annual bill
- Obtain additional options or services ( Canal+ Décalé, Canal+ Séries, Canal+ Sport, etc. )
- Take advantage of a free trial period or a free month
- Change plan without fees or penalties
- Cancel your subscription without fees or penalties
How to negotiate the price of your Canal Plus subscription?
To negotiate the price of your Canal Plus subscription , you must contact customer service by telephone or email. You can also go to a Canal Plus store if you have one near you .
Here are the steps to follow to succeed in your negotiation:
Prepare your pitch
Before calling or writing to customer service, think about your reasons for asking for a discount on your subscription . For example: you find the price too high compared to the competition , you are unhappy with the content offered by the channel, you have financial difficulties, you want to change operator, etc.
Be polite and courteous
When contacting customer service, use a respectful and friendly tone. Do not be aggressive or threatening. Clearly explain your situation and your expectations. Listen carefully to what the advisor is offering you and do not interrupt.
Be firm but flexible
Don't give in at the first refusal from customer service . Emphasize the benefits you bring to the channel as a loyal customer and the disadvantages you experience as a dissatisfied subscriber. Don't hesitate to bring in the competition by mentioning the offers of other streaming platforms . However, don't be too greedy or too demanding. Agree to compromise if customer service makes you an interesting counter-offer.
Validate the agreement
If you get a discount on your Canal Plus subscription , congratulate yourself and thank the advisor. Ask them to send you an email or a confirmation letter via your Hotmail/Outlook email box with the details of the offer. Be sure to review the terms and conditions of the agreement before signing it.
Some examples of successful negotiations
To inspire you, here are some examples of successful negotiations by Canal Plus subscribers:
- A subscriber who paid €39.90 per month for the Canal+ package and the Ciné Séries channels obtained a reduction of €15 per month for one year, or €24.90 per month.
- A subscriber who paid €49.90 per month for the Canal+ package and the Sport channels obtained a reduction of €20 per month for one year, or €29.90 per month, as well as the free Canal+ Décalé option.
- A subscriber who paid €79.90 per month for the Integrale+ plan obtained a reduction of €30 per month for one year, or €49.90 per month, as well as a free month.
- A subscriber who paid €19.90 per month for the Canal+ package without commitment obtained a free 15-day trial period for the Ciné Séries and Sport channels.
FAQs
When to negotiate the price of your Canal Plus subscription?
The best time to negotiate the price of your Canal Plus subscription is as the expiry date of your contract approaches . In fact, this is when you can cancel your subscription without fees or penalties . You therefore have more negotiating power when dealing with customer service.
How to cancel your Canal Plus subscription?
To cancel your Canal Plus subscription , you must send a registered letter with acknowledgment of receipt to customer service. You must respect the notice period indicated in your contract. If you are contracted for a fixed period , you will have to pay termination fees corresponding to the sum of the remaining monthly payments .
How to change Canal Plus subscription plan?
To change your Canal Plus subscription plan , you must contact customer service by telephone or email. You can also go to a Canal Plus store. You will have to choose a new plan among those offered by the channel. Depending on the plan you choose, you may have to pay a switching fee or extend your commitment period .
How to take advantage of Canal Plus promotional offers?
To take advantage of Canal Plus promotional offers , you must pay attention to promotional periods. The chain regularly offers special offers for its new or existing customers. For example: reductions on subscription prices , options or services offered, free trial periods or free months. You can consult promotional offers on the Canal Plus website or application .
How to contact Canal Plus customer service?
To contact Canal Plus customer service, you have several options:
- By telephone: 0 892 39 39 10 (0.35 €/min + call price) Monday to Saturday from 8 a.m. to 10 p.m. and Sunday from 10 a.m. to 8 p.m.
- By email: via the online form on the Canal Plus website or application
- By post: to the following address: CANAL+ Customer Service, TSA 86712, 95905 CERGY PONTOISE CEDEX 9
- In store: by going to one of the Canal Plus stores near you
