The pleasure of watching Netflix and its countless films and series is suddenly interrupted by a black screen on your Samsung Smart TV ? Nothing more annoying, especially when you're in the middle of a video that you love!
Netflix sends a lot of data to your television and faced with this influx of data certain television models can saturate, in particular the Samsung Smart TV. In these cases, it suddenly shows you a black screen.
What to do at this time?
Here are some tips that will allow you to restore your screen so you can enjoy watching again.
Quickly resolve the black screen problem between Netflix and your Samsung Smart TV!
Here are some steps to take to resolve your problem:
1. Unplug/replug your Samsung SmartTV
- Unplug your TV then plug it back in after a minute…
- Then restart your Netflix application. The mysteries of technology mean that sometimes this solution is the right one!
2. Reinstall the Netflix app
Like all applications, the Netflix application undergoes regular updates. The last one may not have been carried out correctly on your Samsung Smart TV: You can therefore uninstall then reinstall the Netflix application.
- To uninstall your application: use the Home key , then Settings (cogwheel), then Assistance , then Auto diagnostics and finally Reset smart hub . All you have to do is enter your PIN code
- To reinstall Netflix, select Apps to configure everything again.
If you can watch your movie again, then this solution was the right one.
If it still doesn't work after these steps, here is the 3rd quick solution!
3. Clear cache memory
Televisions cannot store a lot of data. However, like computers, televisions have what is called cache memory. This memory contains all connection information, such as cookies for example. You must therefore delete this unnecessary information.
To free up as much memory as possible on your TV, you can clean its memory cache . To do this, turn on your TV and hold the power button for 20 seconds . Then check if Netflix is working.
If you still have your black screen problem, the problem may not come from your Samsung smart TV. Here are some avenues to explore.
Netflix black screen issue can also be caused by connection or network issues
Here are some tips that can also help you resolve your black screen issues.
4. Experiment with other appliances in your home
The other devices you use at home also receive Netflix: computer, phone and tablet will help you have another answer. If they too are not receiving Netflix, it may be a problem directly linked to this platform. In this case, be patient, these problems are rare and quickly taken into account.
5. Check your internet box
WIFI may be the cause of your problem:
- Too many devices connected to the internet box,
- Disconnecting the internet box,
- Your internet network offers low speed.
Go through the connected devices and redo the connections. If the problems persist or recur regularly, contact your livebox operator, it may need to be changed.
You absolutely want to see the end of your film or series! Rest assured, there are some alternative solutions that will allow you to achieve your goals.
Other solutions to no longer have a Netflix black screen with your Samsung Smart TV
If after all these manipulations, you still have this black screen problem, you have two solutions left:
6. Connect another device to your Samsung Smart TV
You can connect your computer to the TV using an HDMI cable Miracast wireless technology which will allow you to connect your PC without HDMI !
The operation can also be done with a tablet or phone. Thus, your television will only serve as a screen and there will no longer be any compatibility problems between your television and Netflix.
We invite you without hesitation to get a Chromecast if you want to share the screen of your smartphone or PC on your Samsung! You will find it on sale here:
Visit the Netflix site for compatible devices
Finally, for a longer-term solution, we advise you to contact Samsung service. Indeed a message from Netflix was published on the Samsung website: “ Netflix has announced that, due to technical limitations, as of December 2, 2019, the Netflix streaming service will no longer be available on certain consumer electronic devices, including on Samsung devices. ” The televisions concerned are only Samsung Smart TVs produced in 2010 and 2011. If this is the case for your television, you can go to the page dedicated to compatible devices .
Normally, after all these proposed solutions, all you have to do is enjoy your video. Good film !
