Tik tok keeps closing by itself for no apparent reason? Fortunately, there are solutions to solve this problem and get back to enjoying creating and watching videos on TikTok.
In this article, we tell you the possible causes of TikTok crashing and how to fix it.
Why does TikTok close by itself?
Among the problems encountered by TikTok users, the most frequent and annoying is the application crash , that is, the fact that TikTok closes by itself, for no apparent reason.
Possible causes of TikTok crash
This problem can have several causes, such as:
- A compatibility problem
TikTok may not be compatible with the operating system version, model, or brand of the smartphone.
For example, TikTok may not work properly on older iPhone or Android models , or on smartphones from lesser-known brands.
- A memory problem
TikTok may consume a lot of the smartphone's RAM or internal memory (ROM), which may cause the app to slow down or crash.
For example, TikTok may close if the smartphone has too many applications open in the background , or if the smartphone no longer has enough storage space available.
- An update problem
TikTok may not be up to date, which may cause the app to bug or malfunction.
For example, TikTok may close if the smartphone does not have the latest version of the application installed , or if the application is not adapted to the latest version of the operating system.
- A virus problem
TikTok may be infected with a virus, malware, or malicious software, which may damage or corrupt the application.
For example, TikTok may close if the smartphone has downloaded a suspicious file , or if the smartphone does not have antivirus protection.
What are the solutions to resolve TikTok crash?
Fortunately, there are solutions to fix the TikTok crashing issue, which can be simple or advanced, depending on the case. Here are some examples of solutions:
- Relaunch the app : The first thing you need to do is close TikTok completely and then relaunch it. This may be enough to reset the app and make it work normally.
- Close other apps : The second thing to do is close all other apps running in the background, which may slow down or interfere with TikTok. This can free up RAM or internal memory (ROM) of the smartphone, which can improve TikTok performance.
- Check the internet connection : The third thing to do is to check the quality and stability of the internet connection, which can influence the speed and loading of TikTok. This may involve changing networks, switching to airplane mode, or restarting the router.
- Clear the app cache : The fourth thing to do is to clear the TikTok cache, which may contain outdated or corrupted data, which can cause errors or slowdowns in the app. This can be done by going to the smartphone settings, then applications, then selecting TikTok, then clicking on “ Clear cache ”.
- Scan the smartphone with an antivirus : The fifth thing to do is to scan the smartphone with an antivirus, which can detect and eliminate viruses, malware, or malicious software, which can harm the smooth functioning of TikTok.
- Update the app : The sixth thing to do is update TikTok , which can fix bugs or security flaws, or bring improvements or new features to the app. This can be done by going to the smartphone store , then searching for TikTok, then clicking on “ Update ”.
You can also refer to this article before proceeding to the steps below: TikTok bug? What to do to resolve problems and breakdowns?
Advanced solutions to solve the problem
Uninstall and reinstall the app
The seventh thing to do is to reinstall TikTok , which can remove damaged or infected files, and return the app to its default settings.
- Go to the “ Settings ” of the smartphone
- Select “ Applications ”
- Then selecting “ TikTok ”
- Click on “ Uninstall ”
The easiest way is to go directly to the smartphone store, search for “ TikTok ” then click on “ Uninstall ”. Afterwards you can “ Install ” it again already being on the store.
Reset the smartphone
The eighth thing to do is to reset the smartphone , which can restore factory settings , or erase personal data, or update the smartphone's operating system.
- Go to the “ Settings ” of the smartphone
- Then in “ Backup and reset ”
- Click on “ Reset ”
Please note, this operation can delete all data and applications from the smartphone, so it is advisable to make a backup before carrying it out.
Contact TikTok customer service
If despite all these solutions, the TikTok crashing issue persists, it may be necessary to contact TikTok customer support, who can provide personalized assistance and resolve the issue. Here's how to contact TikTok customer service:
Customer service contact details and hours
TikTok customer service can be reached by email, telephone, or mail.
Here are the contact details for TikTok customer service: Email: feedback@tiktok.com
Telephone: +33 1 76 44 01 00
Mail: TikTok Pte.
Ltd., 1 Raffles Quay, #28-00 North Tower, Singapore 048583 TikTok customer service is available Monday to Friday, 9:00 a.m. to 6:00 p.m. Paris time.
FAQ:
What are the consequences of the TikTok crash on my account and my data?
TikTok crashing may have negligible or significant impact on your account and data, depending on the timing and frequency of the problem.
For example:
- If TikTok shuts down while you're creating or posting a video, you may lose your work or visibility .
- If TikTok closes while you're watching or commenting on a video, you may lose your history or interaction .
- If TikTok closes while you are editing or deleting your account or data, you may lose your access or control . It is therefore recommended to regularly back up your account and data, and check their status after a TikTok crash.
How do I know if the TikTok crashing problem is coming from my smartphone or the app?
There are several ways to find out if the TikTok crashing problem is coming from your smartphone or the app.
Check if the problem only occurs with TikTok or with other apps :
- If the problem occurs with other apps, it may be caused by your smartphone.
- If the problem only occurs with TikTok, it may be caused by the app.
Check if the problem occurs on other smartphones or other versions of the app :
- If the problem occurs on other smartphones or other versions of the application, it may be caused by the application.
- If the problem only occurs on your smartphone or your version of the app, it may be caused by your smartphone.
How to prevent TikTok from closing on its own in the future?
There are several ways to prevent TikTok from shutting down on its own in the future.
- Keep your smartphone and application up to date , by installing the latest versions of the operating system and TikTok.
- Optimize your smartphone and your application , by freeing up storage space, closing unnecessary applications, checking the internet connection, clearing the application cache, etc.
- Protect your smartphone and your application , using antivirus, avoiding suspicious files, respecting TikTok's terms of use, etc.
