Is TikTok constantly closing on its own for no apparent reason? Fortunately, there are solutions to fix this problem and get back to the joy of creating and watching videos on TikTok.
In this article, we explain the possible causes of the TikTok crash and how to fix it.
Why does TikTok keep closing on its own?
Among the problems encountered by TikTok users, the most frequent and annoying is the crashing of the application , that is to say, the fact that TikTok closes on its own, without apparent reason.
Possible causes of TikTok's crash
This problem can have several causes, such as:
- A compatibility issue
TikTok may not be compatible with the operating system version, model, or brand of the smartphone.
For example, TikTok may not work properly on older iPhone or Android models , or on smartphones from lesser-known brands.
- A memory problem
TikTok can consume a lot of RAM or ROM on the smartphone, which can cause the application to slow down or stop.
For example, TikTok may close if the smartphone has too many apps open in the background , or if the smartphone no longer has enough storage space available.
- An update problem
TikTok may not be up to date, which can cause bugs or malfunctions in the application.
For example, TikTok may close if the smartphone has not installed the latest version of the application , or if the application is not compatible with the latest version of the operating system.
- A virus problem
TikTok can be infected by a virus, malware, or malicious software, which can damage or corrupt the application.
For example, TikTok may close if the smartphone has downloaded a suspicious file , or if the smartphone does not have antivirus protection.
What are the solutions to fix the TikTok crash?
Fortunately, there are solutions to fix TikTok crashes, ranging from simple to complex, depending on the situation. Here are a few examples:
- Restart the app : The first thing to do is to completely close TikTok, then relaunch it. This may be enough to reset the app and get it working normally again.
- Close other apps : The second thing to do is close any other apps running in the background that might be slowing down or interfering with TikTok. This can free up RAM or ROM on your smartphone, which can improve TikTok's performance.
- Check your internet connection : The third thing to do is check the quality and stability of your internet connection, which can affect TikTok's speed and loading times. This may involve switching networks, turning on airplane mode, or restarting your router.
- Clear the app cache : The fourth thing to do is clear the TikTok cache, which may contain outdated or corrupted data that can cause errors or slowdowns in the app. This can be done by going to your smartphone's settings, then to apps, then selecting TikTok, and then tapping “ Clear cache ”.
- Scan the smartphone with an antivirus : The fifth thing to do is to scan the smartphone with an antivirus, which can detect and eliminate viruses, malware, or malicious software, which can harm the proper functioning of TikTok.
- Update the app : The sixth thing to do is update TikTok , which can fix bugs or security vulnerabilities, or add improvements or new features to the app. This can be done by going to your smartphone's app store , searching for TikTok, and then clicking on " Update ".
You can also refer to this article before proceeding to the steps below: TikTok bug? What to do to resolve problems and outages?
Advanced solutions to solve the problem
Uninstall and reinstall the application
The seventh thing to do is to reinstall TikTok , which can remove damaged or infected files and restore the application's default settings.
- Go to the smartphone's Settings
- Select " Applications "
- Then by selecting " TikTok "
- Click on “ Uninstall ”
The easiest way is to go directly to your smartphone's app store, search for " TikTok, " and then click " Uninstall ." Afterward, you can " Reinstall " it from the store.
Reset the smartphone
The eighth thing to do is to reset the smartphone , which can restore factory settings , or erase personal data, or update the smartphone's operating system.
- Go to the smartphone's Settings
- Then in “ Backup and Reset ”
- Click on “ Reset ”
Warning: This operation may delete all data and applications from the smartphone, so it is advisable to make a backup before performing it.
Contact TikTok customer service
If, despite all these solutions, the TikTok crashing problem persists, you may need to contact TikTok customer support, which can provide personalized assistance and resolve the issue. Here's how to contact TikTok customer support:
Customer service contact details and opening hours
TikTok customer service can be reached by email, phone, or mail. Here are the contact details for TikTok customer service:
Email: feedback@tiktok.com
Phone: +33 1 76 44 01 00
Mail: TikTok Pte. Ltd., 1 Raffles Quay, #28-00 North Tower, Singapore 048583
TikTok customer service is available Monday to Friday, from 9 a.m. to 6 p.m. Paris time.
FAQ:
What are the consequences of the TikTok crash on my account and data?
The TikTok crash can have negligible or significant consequences for your account and data, depending on the timing and frequency of the problem.
For example:
- If TikTok shuts down while you are creating or posting a video, you could lose your work or visibility .
- If TikTok crashes while you are watching or commenting on a video, you may lose your history or interaction .
- If TikTok crashes while you're editing or deleting your account or data, you could lose access or control . Therefore, it's recommended that you regularly back up your account and data, and check their status after a TikTok crash.
How can I tell if the TikTok crashing problem is coming from my smartphone or the application?
There are several ways to determine if the TikTok crashing problem originates from your smartphone or the application.
Check if the problem occurs only with TikTok or with other apps :
- If the problem occurs with other applications, it may be coming from your smartphone.
- If the problem only occurs with TikTok, it may be due to the application.
Check if the problem occurs on other smartphones or on other versions of the application :
- If the problem occurs on other smartphones or on other versions of the application, it may originate from the application.
- If the problem only occurs on your smartphone or on your version of the application, it may be due to your smartphone.
How can we prevent TikTok from shutting down on its own in the future?
There are several ways to prevent TikTok from shutting down on its own in the future.
- Keep your smartphone and app up to date by installing the latest versions of the operating system and TikTok.
- Optimize your smartphone and your application by freeing up storage space, closing unnecessary applications, checking the internet connection, clearing the application cache, etc.
- Protect your smartphone and your application by using antivirus software, avoiding suspicious files, respecting TikTok's terms of service, etc.
