Have you subscribed to an internet or mobile offer from Bouygues Telecom and would like to access your mailbox? You don't know how to connect to your bbox email? Don't panic, we'll explain step by step how to check your emails from your computer, smartphone or tablet.
What is bbox messaging?
bbox messaging is the email service offered by Bouygues Telecom to its customers. It allows you to create up to 10 personalized email addresses with the domain name @bbox.fr. You can send and receive messages, attachments, photos, videos, etc.
bbox messaging also offers you several practical features, such as:
- 5 GB storage space per email address
- Integrated antivirus and antispam
- An online address book and calendar
- Synchronization with your other email accounts (Gmail, Outlook, Yahoo, etc.)
- A simple and intuitive web interface
How to access your bbox email from a computer?
To access your bbox email from a computer, you must follow these steps:
- Open your web browser (Chrome, Firefox, Safari, etc.)
- Go to the website https://www.bouyguestelecom.fr/mon-compte
- Click on the “Customer Area” button
- Enter your username and password. Your identifier is generally your Bouygues Telecom landline or mobile telephone number. If you do not know your password, click on the “Forgot your password?” link. and follow the instructions.
- Once connected to your customer area, click on the “Messaging” tab
- You then access your Bouygues Telecom mailbox. You can view your emails, sort them, delete them, archive them, forward them, etc.
How to access your bbox email from a smartphone or tablet?
To access your bbox messaging from a smartphone or tablet, you have two options:
- Use the B.tv application
- Use the Mail app
Use the B.tv application
The B.tv application is the official Bouygues Telecom application which allows you to watch television live or in replay on your mobile device. It also allows you to access your bbox messaging. To do this, you must:
- Download the B.tv application from the Google Play Store or the App Store
- Open the application and click on the menu at the top left
- Select the “Messaging” option
- Enter your username and password
- You then access your Bouygues Telecom mailbox
Use the Mail app
The Mail application is the native application for your smartphone or tablet that allows you to manage your email accounts. You can add your bbox account there by following these steps:
- Open the Mail app and click the “+” button to add an account
- Choose the “Other” option if you do not see Bouygues Telecom in the list of providers
- Enter your bbox email address and password
- Click “Next” and choose “IMAP” account type
- Enter the following parameters:
- Receiving server: imap4.bbox.fr
- Port: 993
- Security: SSL/TLS
- Sending server: smtp.bbox.fr
- Port: 587
- Security: STARTTLS
- Username: your bbox email address
- Password: your password
- Click “Next” and validate the synchronization options
- You then access your Bouygues Telecom mailbox
What are the advantages of bbox messaging?
bbox messaging offers several advantages for Bouygues Telecom customers, such as:
- The possibility of creating several personalized email addresses with the domain name @bbox.fr
- A substantial storage space of 5 GB per email address
- Protection against viruses and spam
- Synchronization with your other email accounts such as Gmail , Zimbra free or Yahoo mail .
- A simple and intuitive web interface
- Easy access from your computer, smartphone or tablet
What are the disadvantages of bbox messaging?
bbox messaging also has some disadvantages, such as:
- The need to be a Bouygues Telecom customer to benefit from it
- Dependence on the Bouygues Telecom network to access your mailbox
- The risk of losing your emails in the event of termination of your Bouygues Telecom contract
How to resolve bbox email connection issues?
If you are having difficulty connecting to your bbox email, you can try the following solutions:
- Check that you have a stable and working internet connection
- Check that you enter your username and password correctly
- Make sure you don't have airplane mode or offline mode enabled on your device
- Check that you have not blocked cookies or pop-ups on your web browser
- Check that you have not installed any software or extension that could interfere with bbox messaging
- Check that you have not reached the maximum capacity of your mailbox
- Check that the bbox email service is not under maintenance or down. You can consult the status of the Bouygues Telecom network on the website https://www.assistance.bouyguestelecom.fr/internet-bbox/incident-reseau-bbox
If the problem persists, you can contact Bouygues Telecom customer service on 1064 from a landline or mobile phone, or via online chat on the site https://www.assistance.bouyguestelecom.fr/contact-service-clients
FAQs
How do I change my bbox password?
To change your bbox password, you must:
- Access your customer area on the site https://www.bouyguestelecom.fr/mon-compte
- Click on the “Messaging” tab
- Click on the “Manage my email addresses” link
- Select the email address for which you want to change the password
- Click on the “Change password” button
- Enter your old password and your new password
- Click on the “Validate” button
Your bbox password is then changed. You must enter it again to connect to your bbox email.
How do I recover my bbox ID?
Your bbox identifier is generally your Bouygues Telecom landline or mobile telephone number. If you don't know it or have forgotten it, you can retrieve it by:
- Looking at your Bouygues Telecom bill
- Contacting Bouygues Telecom customer service on 1064
- Using the “Find my identifier” service on the site https://www.bouyguestelecom.fr/mon-compte/trouver-mon-identifiant
You will then need to enter your contract number or your SIM card number. You will then receive an SMS or an email with your bbox ID.
How to delete a bbox email address?
To delete a bbox email address, you must:
- Access your customer area on the site https://www.bouyguestelecom.fr/mon-compte
- Click on the “Messaging” tab
- Click on the “Manage my email addresses” link
- Select the email address you want to delete
- Click on the “Delete email address” button
- Confirm deletion
Please note, this operation is irreversible. You will lose all emails and contacts associated with this email address.
How do I forward my bbox emails to another email address?
To forward your bbox emails to another email address, you must:
- Access your bbox messaging from the site https://www.bouyguestelecom.fr/mon-compte or the B.tv application
- Click on the “Settings” button at the top right
- Select the “Email transfer” option
- Enter the email address to which you want to forward your emails
- Check the box “Keep a copy of forwarded messages” if you wish
- Click on the “Save” button
Your bbox emails will then be automatically transferred to the email address you provided.
How do I create a personalized signature for my bbox emails?
To create a personalized signature for your bbox emails, you must:
- Access your bbox messaging from the site https://www.bouyguestelecom.fr/mon-compte or the B.tv application
- Click on the “Settings” button at the top right
- Select the “Signature” option
- Enter the text you want to display at the bottom of your emails
- You can use formatting options, like font, size, color, etc.
- Click on the “Save” button
Your personalized signature will then be added to all your bbox emails.
Conclusion
bbox messaging is an email service offered by Bouygues Telecom to its customers. It allows them to create up to 10 personalized email addresses with the domain name @bbox.fr, and to benefit from several practical features, such as 5 GB storage space per email address, integrated antivirus and antispam , an online address book and calendar, synchronization with their other email accounts, etc.
To access their bbox messaging, customers can connect from their computer, smartphone or tablet, using the website https://www.bouyguestelecom.fr/mon-compte, the B.tv application or the Mail app. They must enter their username and password, which are generally their Bouygues Telecom landline or mobile phone number.
