Have you subscribed to an internet or mobile plan with Bouygues Telecom and want to access your email? Are you unsure how to log in to your Bbox email? Don't worry, we'll explain step by step how to check your emails from your computer, smartphone, or tablet.
What is Bbox messaging?
Bbox email is the email service offered by Bouygues Telecom to its customers. It allows you to create up to 10 personalized email addresses with the @bbox.fr domain name. You can then send and receive messages, attachments, photos, videos, etc.
The Bbox messaging service also offers several practical features, such as:
- 5 GB of storage space per email address
- Integrated antivirus and antispam software
- An address book and an online calendar
- Synchronization with your other email accounts (Gmail, Outlook, Yahoo, etc.)
- A simple and intuitive web interface
How do I access my Bbox email from a computer?
To access your Bbox email from a computer, you must follow these steps:
- Open your web browser (Chrome, Firefox, Safari, etc.)
- Visit https://www.bouyguestelecom.fr/mon-compte
- Click on the “Customer Area” button
- Enter your username and password. Your username is usually your Bouygues Telecom landline or mobile phone number. If you don't know your password, click on the "Forgot your password?" link and follow the instructions.
- Once logged into your customer area, click on the “Messaging” tab
- You then access your Bouygues Telecom mailbox. You can view your emails, sort them, delete them, archive them, forward them, etc.
How do I access my Bbox email from a smartphone or tablet?
To access your Bbox email from a smartphone or tablet, you have two options:
- Use the B.tv app
- Use the Mail application
Use the B.tv app
The B.tv app is the official Bouygues Telecom app that lets you watch live or replay TV on your mobile device. It also gives you access to your Bbox email. To do this, you must:
- Download the B.tv app from the Google Play Store or the App Store
- Open the application and click on the menu in the top left corner
- Select the “Messaging” option
- Enter your username and password
- You then access your Bouygues Telecom email inbox
Use the Mail application
The Mail app is the native app on your smartphone or tablet that allows you to manage your email accounts. You can add your bbox account by following these steps:
- Open the Mail app and click the “+” button to add an account
- Choose the “Other” option if you do not see Bouygues Telecom in the list of providers
- Enter your bbox email address and password
- Click on “Next” and choose the “IMAP” account type
- Enter the following parameters:
- Incoming server: imap4.bbox.fr
- Port: 993
- Security: SSL/TLS
- Outgoing mail server: smtp.bbox.fr
- Port: 587
- Security: STARTTLS
- Username: your bbox email address
- Password: your password
- Click “Next” and confirm the synchronization options
- You then access your Bouygues Telecom email inbox
What are the advantages of Bbox messaging?
The Bbox messaging service offers several advantages for Bouygues Telecom customers, such as:
- The ability to create multiple personalized email addresses with the @bbox.fr domain name
- A substantial 5GB of storage space per email address
- Protection against viruses and spam
- Synchronization with your other email accounts such as Gmail , Zimbra free or Yahoo mail .
- A simple and intuitive web interface
- Easy access from your computer, smartphone or tablet
What are the disadvantages of the Bbox messaging service?
The Bbox messaging service also has some drawbacks, such as:
- You must be a Bouygues Telecom customer to benefit from it
- Dependence on the Bouygues Telecom network to access your mailbox
- The risk of losing your emails if you cancel your Bouygues Telecom contract
How to resolve connection problems with bbox email?
If you are having trouble connecting to your Bbox email account, you can try the following solutions:
- Check that you have a stable and functional internet connection
- Please check that you are entering your username and password correctly
- Check that you have not activated airplane mode or offline mode on your device
- Check that you have not blocked cookies or pop-ups on your web browser
- Check that you haven't installed any software or extensions that could interfere with Bbox messaging
- Check that you haven't reached the maximum capacity of your mailbox
- Check that the Bbox email service is not undergoing maintenance or is down. You can check the status of the Bouygues Telecom network on the website https://www.assistance.bouyguestelecom.fr/internet-bbox/incident-reseau-bbox
If the problem persists, you can contact Bouygues Telecom customer service at 1064 from a landline or mobile phone, or via online chat on the website https://www.assistance.bouyguestelecom.fr/contact-service-clients
FAQ
How do I change my bbox password?
To change your bbox password, you must:
- Access your customer area on the website https://www.bouyguestelecom.fr/mon-compte
- Click on the “Messaging” tab
- Click on the “Manage my email addresses” link
- Select the email address whose password you want to change
- Click on the “Change Password” button
- Enter your old password and your new password
- Click the “Validate” button
Your bbox password has now been changed. You must enter it again to log in to your bbox email.
How do I retrieve my Bbox ID?
Your Bbox ID is usually your Bouygues Telecom landline or mobile phone number. If you don't know it or have forgotten it, you can retrieve it by:
- Looking at your Bouygues Telecom bill
- Contacting Bouygues Telecom customer service at 1064
- Using the “Find my username” service on the website https://www.bouyguestelecom.fr/mon-compte/trouver-mon-identifiant
You will then need to enter your contract number or SIM card number. You will then receive a text message or email with your Bbox ID.
How do I delete a Bbox email address?
To delete a bbox email address, you must:
- Access your customer area on the website https://www.bouyguestelecom.fr/mon-compte
- Click on the “Messaging” tab
- Click on the “Manage my email addresses” link
- Select the email address you want to delete
- Click on the “Delete email address” button
- Confirm deletion
Warning: This operation is irreversible. You will lose all emails and contacts associated with this email address.
How do I transfer my Bbox emails to another email address?
To transfer your Bbox emails to another email address, you must:
- Access your Bbox email from the website https://www.bouyguestelecom.fr/mon-compte or the B.tv app
- Click on the “Settings” button in the top right corner
- Select the “Email Forwarding” option
- Enter the email address to which you want to forward your emails
- Check the box “Keep a copy of forwarded messages” if you wish
- Click the “Save” button
Your bbox emails will then be automatically forwarded to the email address you provided.
How do I create a personalized signature for my bbox emails?
To create a personalized signature for your bbox emails, you need to:
- Access your Bbox email from the website https://www.bouyguestelecom.fr/mon-compte or the B.tv app
- Click on the “Settings” button in the top right corner
- Select the “Signature” option
- Enter the text you want to display at the bottom of your emails
- You can use formatting options, such as font, size, color, etc.
- Click the “Save” button
Your personalized signature will then be added to all your bbox emails.
Conclusion
Bbox email is an email service offered by Bouygues Telecom to its customers. It allows them to create up to 10 personalized email addresses with the @bbox.fr domain name, and to benefit from several practical features, such as 5 GB of storage space per email address, integrated antivirus and antispam, an address book and online calendar, synchronization with their other email accounts, etc.
To access their Bbox email, customers can log in from their computer, smartphone, or tablet using the website https://www.bouyguestelecom.fr/mon-compte, the B.tv app, or the Mail app. They must enter their username and password, which are usually their Bouygues Telecom landline or mobile phone number.
