Vinted is a platform that allows you to buy and sell second-hand clothing. It is also a mini social network where you can chat with other members called “vinties”. But what to do when Vinted doesn’t work? How to resolve bugs and outages that may occur on the site or application? Here are some tips to help you.
Check if the problem is with Vinted or your connection
The first thing to do when you encounter a bug on Vinted is to check if the problem comes from the platform or your internet connection. To do this, you can:
- TotalBug site which lists current problems and breakdowns on Vinted. There you will find user reports, dates and times of incidents, as well as comments and possible solutions¹.
- Try to access Vinted from another device (computer, tablet, smartphone) or another browser (Chrome, Firefox, Safari, etc.). If the bug persists, this means that the problem is with Vinted and not with your hardware or software.
- Test your internet connection using a site like Speedtest which measures your speed. If your connection is too slow or unstable, it may affect your access to Vinted. You can then try restarting your modem or changing networks (Wi-Fi, 4G, etc.).
Follow the advice of the Vinted help center
If the problem does not come from your connection, you can consult the help center which offers explanatory articles on the different features and common problems that you may encounter on the platform. There you will find answers to questions like:
- How to create an account or log in?
- How to buy or sell an item?
- How to use the secure payment system?
- How to manage your settings or profile?
- How do I report a problem or dispute?
You can also use the form to contact Vinted support if you cannot find the solution to your problem in the help center. You will need to indicate your email address, the subject of your request, the transaction number concerned (if applicable), and describe the problem encountered. You will then receive a response by email as soon as possible.
Wait until the bug is resolved
If the problem comes from Vinted and it affects a large number of users, the platform may be the victim of a general outage or a major bug. In this case, there is not much to do except wait until Vinted's technical teams resolve the problem. You can follow the evolution of the situation on the TotalBug website or on Vinted's social networks (Facebook, Twitter, Instagram) where they often communicate about current incidents.
Here are some examples of bugs and outages that have affected Vinted in the past:
- On December 30, 2022, Vinted was inaccessible either via the website or the mobile application. The outage started around 6:45 p.m.¹.
- On November 3, 2022, it was impossible to search on Vinted either on the site or the mobile application. This wasn't the first time this kind of bug had happened. It was generally quickly resolved¹.
- On March 23, 2022, some users could not connect to Vinted (application and site) due to a general bug on Android. You had to update the app or clear the cache to resolve the issue.
- On January 14, 2022, many users could no longer connect to Vinted since the early afternoon.
What to do if the bug does not come from Vinted?
Here are the solutions if you still have a problem using Vinted if there is no current outage!
Check your internet connection
If you have internet connection problems, you can try the following solutions:
- Check that your modem or router is working properly and that there are no power outages or unplugged cables.
- Check that your Wi-Fi or 4G network is strong and stable enough. As said above, you can use a site like Speedtest to measure your flow speed.
- Try changing networks or switching to airplane mode and then turning it off. This can sometimes resolve connection issues.
- Restart your device (computer, tablet, smartphone) and try to connect to Vinted again.
Problem with mobile app or website
If you have a problem with the Vinted mobile app or website, you can try the following solutions:
- Check that you have the latest version of the app or browser. You can update the application from the Play Store (Android) or the App Store (iOS), and the browser from its official website (Chrome, Firefox, Safari, etc.).
- Clear the cache and cookies of your application or browser. This may improve performance and resolve some bugs. You can find instructions for clearing cache and cookies on the Vinted help center.
- Uninstall then reinstall the Vinted application or browser. This can remove corrupt or obsolete files that may be causing problems.
- Contact Vinted support if the problem persists. You can use the form to contact Vinted support and describe the problem encountered.
A problem with your account
If you have a problem with your account, such as:
- You are unable to log in because you are told that your username or password is invalid.
- You are unable to log in because you are told that your account is not activated.
- You can't change your settings or profile.
- You can't access your messages, transactions or notifications.
You can try the following solutions:
- Check that you have entered your username and password correctly. Pay attention to uppercase, lowercase and special characters. If you have forgotten your password, you can request to reset it by clicking on “Forgot your password?” on the login page.
- Verify that you have activated your account by clicking on the activation link sent by email when you registered. If you have not received the activation email, you can request to resend it by clicking “Resend activation email” on the login page.
- Check that you have complied with Vinted's rules and conditions of use. If you have violated these rules, your account may be suspended or deleted by Vinted moderators. You can consult the rules and conditions of use on the Vinted help center.
- Contact Vinted support if the problem persists. You can use the form to contact Vinted support and describe the problem encountered.
Conclusion
Vinted is a very popular platform for buying and selling second-hand clothing. But like any website or mobile application, it is not immune to bugs or breakdowns that can bother users. If you encounter a problem on Vinted, you can check if the problem is with Vinted or your connection, consult the help center or contact Vinted support, or wait until the bug is resolved. Hoping that this article was useful to you, do not hesitate to share it with your vinties friends!
