Have you noticed a charge on your credit card called “ uber trip ”? Don't remember using the Uber transportation service recently? Wondering if you are the victim of a scam or a mistake? Don't panic, we will explain to you what this wording means and how to react to this situation.

What is an uber trip?

An uber trip is simply the name given to a trip carried out with Uber, the famous platform for connecting drivers and passengers. When you use Uber , you pay for your ride directly through the app, without the need for cash or a credit card. The amount of the trip is then debited from your account associated with the application, generally a few minutes after the end of the trip.

On your credit card statement, you will see the wording “ uber trip ” followed by an alphanumeric code that corresponds to the trip number. For example, “ uber trip 4F5G6H7J” . This code allows you to easily identify the trip in question and find it in your trip history on the Uber application.

Why do I have an Uber Trip charge even though I didn't use Uber?

If you see an Uber Trip charge on your credit card even though you haven't used Uber, there could be several possible explanations:

• You shared your Uber account with someone
• You have been a victim of hacking or fraud

What to do in the event of an unjustified Uber trip charge?

If you think you are the victim of an unjustified uber trip charge , here are the steps to follow:

Contact Uber customer service

The first thing you should do is contact Uber customer service to report the problem and request a refund. You can do this through the Uber app, by selecting the trip in question and clicking on “ Help ”, then choosing the “ I think I was charged in error ” option. You can also contact Uber by phone at +33 9 77 55 01 47 or by email at support@uber.com . Clearly explain the situation and provide the necessary evidence (screenshot of the direct debit, bank statement, etc.). Uber customer service should process your request as soon as possible and refund you if the charge is found to be unjustified.

Contact your bank

If you're not satisfied with Uber's customer service or if you think your credit card has been hacked or cloned, contact your bank to cancel your card and block fraudulent charges. You can also ask your bank to reimburse you for sums unduly withdrawn, invoking the right to reimbursement in the event of an unauthorized payment transaction , provided for by the Monetary and Financial Code. You will then need to provide your bank with a receipt for filing a complaint with the competent authorities.

File a complaint

If you are the victim of hacking or fraud, it is important to file a complaint with the police or gendarmerie to assert your rights and try to identify those responsible. You will then have to provide all the elements in your possession (credit card statement, Uber history, etc.) and explain the facts. The complaint will then be forwarded to the public prosecutor who will decide what action to take.

How to avoid unjustified Uber trip charges?

To avoid unjustified Uber trip charges , here are some tips to follow:

Protect your Uber account

Choose a secure, unique password for your Uber account and don't share it with anyone. Enable two-step verification to increase the security of your account. Sign out of the Uber app when you're not using it and don't leave your phone unattended. Do not click on suspicious links or attachments that may contain viruses or malware. An antivirus on your smartphone could help you identify threats or the presence of hacker bots!

Protect your credit card

Never give your credit card number , expiration date, or security code to untrusted people or sites. Do not leave your credit card in plain sight and check that it has not been altered or damaged. Monitor your bank statements regularly and report any suspicious charges to your bank.

Use a secure payment service

If you don't want to use your credit card to pay for your Uber rides, you can opt for a secure payment service like PayPal , Apple Pay , or Google Pay . These services allow you to pay without having to provide your banking details and offer protection in the event of a dispute.

Adopt good reflexes

• Check the estimated price of your ride before ordering it in the Uber app. If the final price is different, ask the driver or Uber for an explanation.
• Check the identity of the driver and the vehicle before boarding . Make sure they match the information displayed in the Uber app.
• Respect the rules and conditions of use of the Uber service . Do not cause damage to the driver's vehicle, do not consume alcohol or drugs during the ride, do not be aggressive or disrespectful towards the driver or other passengers.

FAQs

Why are there pending withdrawals on my account?

You may see a pending charge in your bank account even if you haven't taken a ride with Uber. This is a temporary direct debit authorization , which is not an actual debit. Uber requests this permission to verify the validity of your payment method when you create an account, add a credit card, or change your payment information. This authorization is generally for a small amount ( €1 or less ) and disappears after a few days.

How do you know if an Uber charge is justified or not?

An Uber charge is justified if you took a trip with Uber and the amount corresponds to the estimated or final price of the trip. You can check the trip details and receipt in the Uber app or in your mailbox. If you didn't take a ride with Uber or the amount is different from the estimated or final price, this is an unfair charge.

What should I do if I don't recognize an Uber trip on my bank statement?

If you don't recognize an Uber ride on your bank statement, someone may have used your Uber account or credit card without your knowledge. In this case, you should contact Uber and your bank as soon as possible to report the problem and request a refund. You also need to change your Uber password and verify your payment information.

What are the deadlines for obtaining a refund of an unjustified charge by Uber?

The time limits for obtaining a refund of an unjustified charge by Uber may vary depending on the case. Typically, Uber will process your request within 48 hours and refund you within 5 business days . However, the refund may take longer depending on your bank or the payment method used.

How to avoid Uber cancellation fees?

Uber cancellation fees are fees you pay if you cancel a trip after the allowed time or after the driver has started heading your way. To avoid these fees, you must respect the following rules:

• Cancel your trip within 2 minutes of ordering. Beyond that, you will be charged cancellation fees.
• Be ready to board when the driver arrives . If you make the driver wait more than 5 minutes, you will be charged a cancellation fee.
• Verify the driver's location and contact them if necessary . If the driver cannot find or reach you, he or she may cancel the trip and charge you a cancellation fee.

How to get an Uber invoice?

If you need an Uber invoice to support travel expenses or for accounting purposes, you can download it from the Uber app or from the Uber website. Here are the steps to follow:

• From the Uber application, select the trip concerned and click on “ Received ”. You can then click on “ Download invoice” and choose the format ( PDF or CSV) .
• From the Uber website, log in to your account and click on “ My races ”. You can then choose the trip concerned and click on “ View receipt ”. You can then click on “ Download invoice ” and choose the format (PDF or CSV).

How do I change my payment information on Uber?

If you want to change your payment information on Uber, such as adding, removing, or modifying a credit card, PayPal account, or other payment method to avoid unwarranted charges, you can do so from the Uber app or from the Uber website. Here are the steps to follow:

• From the Uber application, click on the menu icon at the top left and choose “ Payment ”. You can then click on “ Add payment method ” or on the existing payment method that you want to modify or remove.
• From the Uber website, log in to your account and click on the menu icon at the top right and choose “ Payment ”. You can then click “Add payment method” or the existing payment method you want to edit or remove.

In conclusion, an uber trip is the name given to a trip taken with Uber and which appears on your credit card statement. If you notice an unjustified Uber trip charge, you must contact Uber customer service, your bank and the competent authorities to request a refund and assert your rights. To avoid unjustified Uber trip charges, you must protect your Uber account, your credit card and use a secure payment service.